Frequently Asked Questions
GENERAL INFORMATION
At IVOPC.PRO, we specialize in high-quality, handmade home decor items such as crochet pillows, handmade floral decorations, and unique gifts. Our products are crafted with care and attention to detail, using premium materials like cotton yarn and acrylic blends.
Placing an order is simple! Just browse through our product catalog, choose the items you’d like to purchase, and click the “Add to Cart” button. Once you’re ready, proceed to checkout to complete your order securely. You can pay using a variety of methods, including credit/debit cards and PayPal.
Yes! We offer international shipping. Shipping fees and delivery times vary depending on your location. You can see the shipping costs at checkout before confirming your order.
We offer a 30-day money-back guarantee. If you’re not satisfied with your purchase, you can return the item for a full refund within 30 days from the date of delivery. The product must be in its original condition, and return shipping costs will be the responsibility of the buyer.
If you have any questions or need assistance, our customer support team is here to help! You can reach us at:
- Email: Support@ivopc.pro
- Phone: +1 (347) 201-7406
Yes, once your order is shipped, you’ll receive an email with tracking information so you can easily track your package’s journey.
If you receive a damaged item, please contact us immediately at Support@ivopc.pro with photos of the damage, and we will assist you in resolving the issue by offering a replacement or full refund.
We believe in sustainability and aim to offer eco-friendly products. Many of our items are made from natural materials like cotton and yarn, and we strive to minimize waste in our packaging.